Privacy Policy

Effective Date: 8/16/2025

At Lowcountry Subies LLC, we respect and protect the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard personal information in accordance with South Carolina state law and applicable federal privacy regulations.

1. Information We Collect

We may collect the following types of information when you interact with our business, website, or services:

• Personal Identifiers: Name, phone number, email address, billing/shipping address.

• Vehicle Information: Make, model, year, VIN, mileage, and service history.

• Payment Information: Processed securely through third-party payment processors; we do not store full credit card numbers.

• Online Activity: IP address, browser type, pages visited, and other standard analytics data.

2. How We Use Your Information

We use your information to:

• Schedule and perform automotive services.

• Communicate about your appointments, repairs, and inquiries.

• Process payments and maintain accurate service records.

• Provide service reminders, updates, and special offers (only if you consent).

• Comply with legal obligations under South Carolina consumer protection laws.

3. Sharing & Disclosure

We do not sell or rent your personal information. We may share information only:

• With trusted service providers (e.g., payment processors, email providers).

• To comply with state or federal laws, regulations, or legal processes.

• To protect the safety, rights, or property of our business and customers.

4. South Carolina Consumer Rights

Under South Carolina consumer protection and privacy guidelines:

• You have the right to request access to your personal information.

• You may request corrections or updates to inaccurate information.

• You may request that we delete your information, subject to legal recordkeeping requirements.

• You may opt out of receiving marketing communications at any time.

5. Data Retention

We retain service records, invoices, and associated information as required under South Carolina’s automotive repair recordkeeping rules (minimum one year). Other personal information is kept only as long as necessary for business or legal purposes.

6. Data Security

We use reasonable safeguards to protect your personal data. However, no system is 100% secure, and we encourage customers to limit sensitive information shared via email or unsecured networks.

7. Cookies & Online Tracking

Our website may use cookies or similar technologies for functionality and analytics. You may adjust your browser settings to block cookies, though some features may not function properly.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites.

9. Updates to This Policy

We may update this Privacy Policy periodically. The most recent version will always be posted on our website, with the effective date clearly shown.